If your queries are still not answered, you might have to email, phone, or chat through the site with their representatives.Click " Contact us " to talk to a representative.At the bottom of the page, you can find "Additional Resources." You can also post in the Amazon Community forum.Some options may require you to sign in first. If you clicked on any of the six choices mentioned, the website will direct you to a different page.Click the link in the list that is most related to your problem. Each link you click will expand into a list on the right. Below the search bar, there are other "help topics" you can browse. You will see a search bar underneath the choices to use in case you can't find your problem among the ones listed. You will see six icons representing common issues for which customers usually ask for help.At the very bottom, just before the "Sign in" link, there is a " Help" button. In the upper right corner, click the button made of three horizontal parallel lines next to the Amazon logo.Visit the Amazon website on your browser.Here is the step by step process that you can follow to resolve your issue. How to get help from Amazon customer support online Tracking, changing, or canceling an orderĪre you having trouble reaching Amazon customer service? Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser.Unfortunately, when you're contacting a company this big, you can expect to wait on hold for a while.Ĭustomers who contact support often inquire about: Amazon is focused on e-commerce and digital streaming. In 2015, it became the world's largest retailer. Main Email is one of the largest companies in the world. It might take them a long time to reply, so emailing is best for non-urgent problems. If you prefer contacting Amazon by email, send your message to. Skip the long phone queues with the help of DoNotPay! Access DoNotPay through any web browser. Alternatively, you can try their corporate office number at 1-20. This is the international number, and charges may apply.
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